Privacy Policy

1. Introduction

The Keeps & Tales company is committed to protecting the privacy rights of its users. This Privacy Policy has been developed to help you feel confident when using our services and to highlight our commitment to transparent and responsible data practices. This Privacy Policy applies solely to the services provided by the Company, primarily through our website. By using our website, subscribing to our newsletter or promotional emails, or purchasing any of our paid services, you consent to the collection and use of your information as outlined in this Privacy Policy.

2. Definitions

  • Personal Information: any information that identifies, relates to, describes, or is capable of being associated with a particular individual.
  • Processing: any operation performed on Personal Information, including collection, use, storage, disclosure, and deletion.
  • Third Party: any individual or entity other than you or the Company.

3. Information Collection Practices

3.1. Types of Users

  • Guest: any individual who accesses and views publicly available content on our website.
  • Member: an individual who subscribes to receive newsletters, marketing, or promotional emails, or who has become a Keeps & Tales Customer.
  • Keeps & Tales Customer: a user who has purchased a paid service offered by the Company.

3.2. Type of Information Collected

To become a Guest, Member, or a Keeps & Tales Customer, you may be asked to provide certain personally identifiable information (“Personal Information”), including but not limited to your name, phone number, email address, mailing address (“Contact Data”), credit card and billing details (“Financial Data”), and transaction details (“Transaction Data”).

3.3. Use of Information

  • Deliver newsletters, marketing, and promotional emails.
  • Create and manage accounts for Keeps & Tales Customers.
  • Provide customer support.
  • Analyze interactions with our website and services.
  • Send company updates, service-related information, and reminders.
  • Contact users for legitimate business purposes.

Financial Data is used solely to process payments, and only the last four digits of credit cards are retained for record purposes.

3.4. Retention of Information

Personal Information is retained as long as your account is active. Financial Data (last 4 digits only) is stored for 7 years for compliance purposes. Information will be deleted within 30 days after account closure unless required by law.

3.5. Third Party Data Processors

Keeps & Tales engages third-party service providers such as payment processors, email providers, and cloud storage providers. They are authorized to use data only for specific contracted purposes and are bound by confidentiality agreements.

4. Your Rights & Legal Basis

  • Right to access, correct, delete, or restrict processing of your Personal Information.
  • Right to request confirmation, updates, or deletion of data.
  • Right to receive your Personal Information in a portable format.
  • Processing is based on contracts, legitimate business interests, or explicit consent (which may be withdrawn at any time).

5. Communications

Users may receive newsletters, marketing, or promotional content. You may unsubscribe anytime by contacting hello@keepsandtales.com or using the unsubscribe link in emails. Note: Opting out will not prevent essential payment-related communications.

6. Security of Your Personal Information

  • Restricted access to Personal Information.
  • Secure storage systems to prevent unauthorized use.
  • No method of online transmission is 100% secure.
  • Responsibility to keep passwords safe.
  • Immediate reporting of lost or stolen credentials.
  • Notification of data breaches within 72 hours.

7. Data Processing Methods

All decisions regarding accounts, orders, and services are made by the Company. No automated decision-making is used.

8. Children’s Privacy

Services are intended for users 18+. We do not knowingly collect Personal Information from children. Parents may contact us to remove any inadvertently collected data.

9. UAE Privacy Rights

This Privacy Policy follows the UAE Personal Data Protection Law (PDPL). Users may request data access, correction, deletion, or opt-out of communication at any time.

10. Change Notification

We reserve the right to modify this Privacy Policy at any time. Changes will take effect 30 days after posting unless required earlier by law.

11. Contact Us

If you have any questions, contact us at hello@keepsandtales.com.