TERMS & CONDITIONS

Welcome to Keeps & Tales (KT). These Terms and Conditions (“Terms”) explains how you can use our services and what we expect from each other. By using our website, subscribing to our emails, or purchasing our services, you agree to these terms. 


1. Eligibility
You must be 18 years or older to use Keeps & Tales. If you’re under 18, you cannot access or use our services. 


2. User Accounts and Responsibilities
2.1    Understanding Our Process: Before purchasing, please review our complete process at  https://keepsandtales.com/process/. If you have questions, email us at hello@keepsandtales.com.

2.2.  Account Security

  • Keep your login information confidential.
  • You’re responsible for all activity on your account.
  • Tell us immediately if someone uses your account without permission.

2.3   Digital Preview & Approval

  •  You’ll access your digitized artwork through your account in the Digital Art Gallery.
  • We’ll email you when your digital preview is ready.
  • You have 14 days to review and approve your digital preview.
  • We cannot complete your order without your approval.

3. Pricing & Payment
Our service requires two separate payments:
3.1     First Payment: AED 98 (KT Box)

What it includes:

  • Sturdy KT Box
  • Instructions for organizing your artwork
  • Transparent bag to protect your artwork
  • KT Seal Sticker
  • Instructions on how to return your KT Box
  • Prepaid return shipping label (UAE only)  

What it does NOT include:

  • Photography services
  • Editing or digitization
  • Book or Mosaic production
Important: This payment is non-refundable once your box ships from our studio.

3.2     Second Payment: Photography & Production

What it includes:

  • Professional digitization of your artwork
  • Editing and enhancement
  • Production of your custom book(s) or mosaic(s)
  • shipping of final product (UAE only)
How pricing works:
  • Based on the number of pieces your send
  • Based on the number of books or mosaics you order
  • Use our website’s pricing slider to estimate costs (Art Book)
  • Every piece you send is included in your final cost
  • Removing pieces after submission will NOT reduce your price

4. Cancellations
4.1     Canceling Your Account: You can close your KT account any time by contacting us.

4.2    Canceling Your KT Box Order:

  • Same-day cancellation: Full refund minus 10 AED cancellation fee
  • After box has shipped: No refund available (98 AED is non-refundable)
4.3    Cancellation during 2nd payment: Services may be canceled during this time. However, digitization fees will apply to all images. Additionally, any request for the return of artwork will incur applicable shipping cost. Digitization Fee starts at 150 AED for the first 30 images and then each additional piece thereafter is charged at 1.25 AED 

5. Credit Note Eligibility
Since we create custom products specifically for you, we don’t offer traditional refunds. Since we have two payment system, it is rare for a credit claim. However, we do provide credit notes (equal to the amount paid) in certain situations.

5.1     You”re eligible for a credit note if:

  • You paid for a service but never received it within the promised timeframe
  • You were accidentally charged twice for the same service
  • Technical limitations prevent completion
5.2    You’re Not eligible for a credit note for:
  • Changing your mind after purchase
  • Using only part of our service
  • Subjective dissatisfaction with content

5.3    How to Request a Credit Note: Email hello@keepsandtales.com 

  • Your full name and email used for purchase
  • Purchase date
  • Reason for your request
  • Order reference or receipt (sent to your email)
We’ll respond within 5-7 business days.

6. Security of Your Personal Information
6.1     How We Protect Your Information

  • Personal information is used with strict security measures. Only authorized employees can access your information, and only for specific purposes: identifying your orders, communicate with you about our services, and fulfilling shipping requirements.
  • We store your data on secure systems with restricted access
  • We follow industry-standard security practices

6.2    What You Should Know

  • No internet security system is 100% foolproof
  • You must keep your password confidential
  • Tell us immediately if your password is lost, stolen, or compromise

7. Intellectual Property
7.1     What Belongs to KT

All content, branding, design, and materials associated with Keeps & Tales—including the names “Keeps & Tales,” the “KT” monogram, the Company’s visual identity, and the look and feel of our digital and printed materials—are the exclusive intellectual property of the Company. These assets are protected by UAE and international laws governing copyrights, trademarks, and trade secrets.
7.2    Ideas & Feedback You Share

If you voluntarily share ideas, suggestions, or feedback about our services, we may use them without compensating you or keep them confidential. By submitting feedback, you give us permission to use it freely.


8. Limitation of Liability
8.1     Under no circumstances shall the Company be liable for any indirect, incidental, special, exemplary, or consequential damages—including but not limited to loss of business, revenue, anticipated profits or other economic advantage—even if the Company was advised of the possibility of such losses.
8.2    The Company’s total liability to you or any third party for any claims, losses, or damages arising out of or related to these Terms and Conditions, the services, or the content shall not exceed the amount you paid for the specific product or service purchased through the website.
8.3    The Company will exercise reasonable care and industry-standard practices to protect all artwork provided by you, acknowledging the sentimental and potentially irreplaceable nature of these items. While the Company cannot guarantee against all forms of damage, the Company’s liability is limited for damage resulting from: (i) pre-existing conditions or fragility of the artwork that were not disclosed or reasonably apparent, (ii) normal wear and tear from careful handling during the digitization process, or (iii) inherent vice or deterioration of materials beyond our control.


9. Indemnification
You agree to indemnify, defend, and hold harmless Keeps & Tales, its employees, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, demands, liabilities, damages, losses, costs, expenses, and legal fees, including reasonable attorneys’ fees, arising out of or in connection with:
9.1     Your Use of the Services: Any use of the Keeps & Tales website, content, products, or services that violates these Terms, applicable laws, or infringes on the rights of others.
9.2    User Content and Submissions: Any content you submit, post, transmit, or otherwise make available through the Site or to the Company, including any infringement of intellectual property, privacy, or other rights of a third party.
9.3    Breach of These Terms: Your violation of these Terms of Use, the Privacy Policy, or any other agreement between you and the Company.
9.4    Violation of Law or Third-Party Rights: Any breach of applicable laws, regulations, or rights of any third party (including other users or service providers) that occurs in connection with your use of the Website or services.
9.5    Fraud or Misconduct: Any fraudulent, negligent, reckless, or intentionally wrongful act or omission by you or anyone using your account credentials.


10. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms which is due to circumstances beyond their reasonable control, including but not limited to: Natural disasters, floods, earthquakes, or severe weather conditions; War, terrorism, civil unrest, or government actions; Pandemic, epidemic, or public health emergencies; Labor strikes, lockouts, or other industrial disputes; Power outages, internet failures, or telecommunications disruptions; Shipping delays or transportation disruptions beyond our control; Supplier failures or material shortages.
10.1     Notice and Mitigation: The affected party must promptly notify the other party in writing of the force majeure event and use reasonable efforts to minimize the impact and duration of such event.
10.2    Suspension and Termination: If a force majeure event continues for more than 60 days, either party may terminate the affected order or service with written notice. In such cases, you will receive a full refund for any prepaid services not yet provided, minus any costs already incurred by the Company.


11. Changes to Terms
We reserve the right to modify these Terms at any time. For material changes, we will provide 30 days advance notice via email. Changes will be effective upon posting, except for customers with active orders, who will complete their service under the previous terms. Continued use of the site after the effective date constitutes acceptance of the updated Terms.


12. Dispute Resolution Process
12.1     Initial Resolution: If you have any disputes, concerns, or complaints regarding our services, please first contact us at hello@keepsandtales.com. We are committed to resolving issues promptly and fairly through direct communication.
12.2    Mediation: If we cannot resolve the dispute through direct communication within 30 days, either party may request mediation through the Dubai International Arbitration Centre (DIAC) or another mutually agreed mediator in the UAE. The costs of mediation shall be shared equally between the parties.
12.3    Arbitration: If mediation is unsuccessful, any remaining disputes shall be resolved through binding arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
12.4    Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.


13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.


14. Service Termination
14.1     You Can Terminate 

Cancel your account anytime by emailing hello@keepsandtales.com, subject to the cancellation policies outlined in Section 4.
14.2    We Can Terminate

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our Privacy Policy
  • Provide false information
  • Engage in fraud or illegal activities
  • Abuse our staff or services
  • Don’t pay required fees after written notice
  • Harm our business or other customers
14.3    What Happens After Termination
  • Your access to digital galleries and account features ends
  • We’ll return your artwork at your expense (if we still have it)
  • Outstanding payment for completed services will be requested
  • we’ll keep your data for 30 days in case you want to reactivate
  • After 30 days, all data is permanently deleted (except as required by law)


15. Shipping Terms and International Service
15.1     UAE Domestic Shipping: Free shipping is included for all completed orders within the UAE. Standard delivery time is 2-3 business days after final approval. Express shipping options may be available for an additional fee.
15.2   International Shipping: International shipping is not currently available. We only ship physical products within the UAE. 
15.3   Return Shipping: The KT Box includes prepaid return shipping for UAE customers. We will provide packaging and handling instructions for safe artwork return.
15.4.  Risk of Loss: If there are lost items we will make a claim on your behalf with the shipping company.
15.5   Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us within 7 days of expected delivery. We will work with the shipping carrier to resolve the issue and may provide replacement services at no additional cost.